Shipping policy

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Free Delivery Offer

We are pleased to offer complimentary delivery for orders over £500 to addresses within the UK mainland.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 3-5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@urbanvalemart.com so that we can help.

Additional Delivery Charges

Please be aware that additional charges apply for large items being delivered to specific postcodes, including: AB, CA, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TR, TQ. Prior to placing any orders destined for these postcodes, please contact us for a delivery price.

 Please note that we currently do not offer home delivery services outside of the UK Mainland.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@urbanvalemart.com within 48 Hours so that we can open an insurance claim on your behalf.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order Or If your order has been dispatched may be subject to additional fees.